We sell only the highest quality fencing in the industry and make every effort to assure our customers are satisfied with our products and services. On the rare occasion that a product needs to be returned it will be subject to a minimum 25% restocking fee. Since all items are paid in full at the time of shipping, customers will receive a refund less the restocking fees and shipping charges.
All items returned must have the written consent of Fence Depot LLP along with a return merchandise authorization (RMA) number. To obtain a RMA number we must be contacted within thirty days of delivery and all material, packaging, and documentation have to be in original condition. All returned merchandise is inspected upon return and necessary adjustments will be made to your refund amount. Custom orders, damaged material, or used fencing is nonreturnable. Return shipping charges are the sole responsibility of the customer.